We hope you love your new shoes, but if you do change your mind for any reason we are happy to refund or exchange your item(s) within 28 days or purchase.
Items must be unworn and in their original packages. Please ensure the item(s) are packaged securely and suitable for transit.
If you have bought two pairs of boots in our double deal and are wanting to return both, the normal returns procedure applies.
If you would like to return one pair, you need to return both or you will be refunded £1 for the extra pair.
If you are wanting to exchange, you can only exchange for products in the double deal. Please see the exchange part of the returns information for further instructions.
If you're ordering for a Christmas present, don't worry we have you covered! If you buy from 1st December until Christmas, we are happy to issue an exchange/ refund on your shoe(s) if you send them back before Friday 26th January.
UK Returns and exchanges in STORES:
If you are close to a store and don’t want to pay postage, you can return your items via one of our many stores, free of charge. If you are wanting an exchange or credit note, this can be done on the day by the sales advisors. If you are wanting a refund, stores will send your parcel back to our Head Office and you should receive your refund within a couple of days. Please note, you CANNOT receive a refund in the shops.
Our stores can be found here.
Refunds can take up to 10 working days, but in most cases they are processed the same day they are delivered to us.
UK Returns and exchanges by POST:
We have an easy form to fill out on the bottom of our invoice, please fill this in and put it inside of your parcel. You can then attach the Royal Mail tracked returns label to the parcel and send the shoes back to us with the address provided on the same invoice. Alternatively, if you are sending the shoes a different way our address is:
If you don’t have the invoice, you can create a new label here www.royalmail.com/track-my-return/create/305 and drop the parcel at your local post office.
If you do use our label to refund an item the charge will be £2.95, which will be charged to your original method of payment when your return has been processed.
If you are exchanging your shoes, there will be no charge for using our label.
If you are wanting to swap your shoes for a different size/ colour, fill in the returns form (clearly stating that you would like an exchange) and follow the same instructions as above.
If your shoes do happen to be faulty or an incorrect item is sent, please use the returns label and you will not be charged. If you do need any help regarding your return, please email email@example.com quoting your order number and the nature of the problem.
Please note: The item(s) are the customers responsibility until the parcel has been received at the head office. We do suggest that you get proof of posting, just incase your parcel does go missing before it gets to us.